Please read this section carefully
Dear Military Hobbyist
Here's where you'll find out all about our business policies and procedures. We've customized our business interface to make it as easy as possible to buy from us with confidence. Our team is focused on 100% Customer Satisfaction as their goal and strive to deliver not only excellent product at a great price, but unsurpassed service and support of our customer community.
Have a look at our business policies and I think you'll agree they're the best in the industry. Whether you're a beginner or veteran hobbyist, you'll find us easy to deal with and responsive to whatever your needs are.
If you have any questions or concerns, please feel free to use the link below to send a message to us directly. We look forward to doing business with you soon.
Best regards,
Sheldon Tkatch
President, Military Hobbies
sheldon@militaryhobbies.com
Satisfaction Guarantee
If you are ever dissatisfied with any model kit, accessory or figure you have purchased from us, you may return it for a complete "no questions asked" refund or credit. Please refer to the "Returns & Refunds" section for details on returning and receiving credit on previously purchased merchandise.
Privacy Policy
Personal information, such as your name, postal and email address or telephone number is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to process your order or reply to your request).
Additionally, personal information will not be released to third parties except to further the purpose for which you provide the information, such as forwarding your query to an product expert or to a supplier able to meet your requirements, or if release is required by law or is pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.
Sales Taxes
Sales taxes will be applied to purchases at the current Federal and Provincial rates
applicable to the destination address
Methods of Payment
Military Hobbies provides the following flexible payment options: - VISA
- MasterCard
- American Express
- US or Canadian Money Orders
- C.O.D. - Cash or Money Order (Canada only)
There are no surcharges whatsoever for using a credit card for purchasing. If you prefer making a C.O.D. purchase (Canadian addresses only) there is a flat CAN$7.00 additional charge per order. You will be required to pay the whole amount of the order when receiving your shipment.
Note that in the case of back-ordered shipments, your credit card will not be billed until the order is shipped.
If you wish to pay with US or Canadian Money Orders, your products will not ship until we have received your payment. All Money Orders should be sent to our postal address...
North Star/Military Hobbies
2200 Dundas Street E.
Mississauga, ON
L4X 2V3 Canada
Inventory
Each item in our cataloque has its inventory status noted in one of two ways. Here's what each of them means:
- In Stock - the item is currently on the shelf in our warehouse and ready to ship. Shipping of in-stock items usually occurs within 24-48 hours of the order being placed.
- Available in 4-5 days - the item is not currently in our warehouse but is currently on order (or can be ordered) from the distributor or manufacturer. These orders generally take from 4 to 5 days to fill and ship. If we anticipate a longer wait we will contact you via e-mail as to the expected shipping date.
While we always endeavor to ship your order accurately and promptly, please understand that the times given for completing and shipping orders are estimates only. Approximately 90% of all orders placed are filled within the specified times, but please understand that delays can occur. Occasionally deliveries from suppliers are delayed for various reasons. As well, there are circumstances internally that can prevent orders from shipping promptly (absent or ill staff, unusually large numbers of orders, bad weather, etc.) and seasonal delays. We cannot guarantee delivery times after the third week in November for the Xmas season.
If your order is of a time-sensitive nature (birthday, holiday present, etc.), we recommend ordering in advance of the required date or ordering "in stock" items only.
Shipping
Military Hobbies ships to Canada, the United States and most International destinations (see restrictions below).
Military Hobbies uses Canada Post for all its shipping. There are generally 3 levels of service you can select when you place your order (based on the your shipping location). - Regular Surface Parcel
- Air Mail Parcel (International)
- Expedited Parcel
You will be given the option to choose your shipping method when you checkout your order. You will be shown the cost of each service based on your location. You get to choose the level of shipping service that suits you....before you commit to the order! Whether you're on a budget, or need the package right away, you get to make the decision and see the cost before you place the order.
Due to export restrictions, we are currently unable to ship to addresses in the following countries: Afghanistan, Argentina, Cuba, Indonesia, Iraq, Iran, Libya, North Korea, Malaysia, Romania, Singapore and Yugoslavia
FREE Shipping
Canada
Surface Mail Shipping
Orders over $95.00 - FREE Surface Mail Shipping
Order total of $95.00 or less the following rates apply -
ALBERTA, B.C. MANITOBA, NEW BRUNSWICK,
NEWFOUNDLAND & LABRADOR, NOVA SCOTIA,
NWT, PEI, SASKATCHEWAN, YUKON_______________ $15.00
ONTARIO, QUEBEC_______________________________ $10.00
NUNAVUT________________________________________ $25.00
Expedited Mail Shipping
ALBERTA, B.C. MANITOBA, NEW BRUNSWICK,
NEWFOUNDLAND & LABRADOR, NOVA SCOTIA,
NWT, PEI, SASKATCHEWAN, YUKON_______________ $19.00
ONTARIO, QUEBEC_______________________________ $14.00
NUNAVUT________________________________________ $32.00
Additional charges may be applied where the package is oversized or of excessive weight.
In this case you will be notified of the exact cost prior to shipment.
Note.
Postage includes tracking and insurance.
Returns & Refunds
Please contact us first via e-mail or phone before returning any product. We will issue a Reference Number for all returning merchandise in order to facilitate credit and refunds. Please view this link for the correct method of returning mechandise.
When your returned product is received, you will have the option of receiving a refund or crediting the refund amount against a future purchase. In the case of a refund, credit card purchasers will have the refund amount applied as a credit against their card. COD purchasers will receive a cheque for the full amount of the refund via Canada Post. If you decide to apply your credit amount to a future purchase, we will e-mail you a credit note that you can use at any time at Military Hobbies.
How to Contact Us
If you can't find what you're looking for or just want more information or assistance, please feel free to call/email:
Sheldon Tkatch - sheldon@militaryhobbies.com - Information inquiries regarding product availability, special orders and general assistance, order status and tracking, other customer service inquiries.
As always, you can call us toll-free at 1-888-423-5555.
Thanks from the folks at Military Hobbies....
Sheldon, Brian, Jake, Michael, and Tom | 
About Military Hobbies
Store Policies
